Refund policy

The First Round — presale cancellations

You may cancel your First Round preorder anytime before your order ships for a full refund. Email info@fullswinghydration.com with your order number to request cancellation.

This offer is paid in full at checkout: $71.98 per kit, plus any applicable tax. It is a one-time purchase, not a subscription. A full pre-shipment cancellation refund includes the amount paid for the canceled kit and any applicable tax, returned to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

The First Round includes 30 sticks across both signature flavors and one Full Swing bottle per kit, with standard shipping included to the contiguous 48 U.S. states and Washington, DC. Delivery is on or before January 15, 2027.

This pre-shipment cancellation right takes precedence over any general cancellation, promotional-item or non-refundable-charge restrictions below for The First Round presale. After shipment, the return and refund terms below apply.

At Full Swing Hydration, we stand behind our products and want you to feel confident every time you order. If something isn’t right, we’ll do our best to make it right.

Returns

Because our products are consumable, we cannot accept returns on opened items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll work to make it right.

We may accept returns of unopened, unused products purchased directly from www.fullswinghydration.com within 30 days of delivery. To be eligible for a return, items must be:

  • unopened and unused

  • in their original packaging

  • purchased directly from our website

  • accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@fullswinghydration.com.

To help us resolve the issue quickly, please include:

  • your order number

  • a brief description of the issue

  • clear photos of the product and shipping packaging

Once reviewed, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Original shipping charges are non-refundable unless the issue was caused by our error or the product arrived damaged or defective.

Non-Returnable Items

We do not accept returns or offer refunds on:

  • opened or used products

  • gift cards

  • final sale items

  • promotional items marked non-returnable

  • products purchased from third-party retailers, marketplaces, pro shops, or other resale channels

If you purchased Full Swing Hydration from a third-party seller, please contact that retailer directly for assistance.

Subscription Orders

Manage or cancel future subscription renewals before your next billing date. Canceling a subscription stops future renewals; it does not automatically cancel an order that has already been processed. If an order is already processing or has shipped, contact us promptly. Eligible returns and refunds, including remedies for damaged, defective, or incorrect items, remain subject to our Refund Policy and applicable law.

Contact

For questions about your order, reach out to us at info@fullswinghydration.com.

We appreciate your support and the chance to be part of your routine.